FAQ

Frequently Asked Questions

Where do you ship?

We ship within Canada. Standard Shipping is free.

How long will my order take?

Processing normally takes 1–2 business days. After dispatch, Standard Shipping normally takes an estimated 4–6 business days. Weekends and Canadian statutory holidays are excluded, and delivery dates are not guaranteed.

How do I track my order?

When tracking is available, we send it to the email address used for the order after dispatch.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before shipment, but changes or cancellations are not guaranteed after processing begins or the order ships.

What is the return window?

Eligible returns can be requested within 30 days after delivery. The item must be unused, in original condition and original packaging, with the order number or proof of purchase. See the Refund Policy for complete terms.

When will I receive a refund?

After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.

What if an item is damaged, missing or incorrect?

Which payment methods do you accept?

The currently available methods are shown at checkout. Payments are processed in Canadian dollars through Shopify's secure checkout and the selected payment provider.