Refund Policy

Last updated: November 11, 2026

We accept eligible return requests made within 30 days after an item is delivered.

Return eligibility

The item must be unused, in its original condition and original packaging. Please provide the order number or other proof of purchase. Contact us before sending a return so we can confirm eligibility and provide return instructions.

For an eligible return, we cover the return shipping cost and provide the return method or a prepaid shipping label. Do not send a product to an address until we authorize the return.

Damaged, missing or incorrect items

Inspect the order after delivery. If an item is damaged, missing, or different from what was ordered, contact us promptly with the order number and clear photographs. We will review the issue and explain the available resolution.

Refunds

After the returned item is received and approved, we issue the refund to the original payment method within 10 business days. Your bank, card issuer or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help before shipment, but a change or cancellation is not guaranteed once processing has started or the order has shipped.

This policy does not limit rights available under applicable Canadian consumer protection law.