Shipping Policy

Last updated: November 11, 2026

Shipping area and charges

We ship within Canada. Standard Shipping is free.

Processing and transit estimates

Orders are normally processed within 1–2 business days. After dispatch, Standard Shipping normally takes an estimated 4–6 business days. Weekends and Canadian statutory holidays are not business days. These are estimates, not guaranteed delivery dates.

Tracking

When tracking is available, we send it to the email address used for the order after dispatch. Tracking updates may take time to appear after the carrier receives the parcel.

Address changes

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address is incorrect. We will try to update it before shipment, but an address change cannot be guaranteed after dispatch.

Delays, loss, damage and incorrect delivery

Carrier delays can occur because of weather, service interruptions, remote destinations or other circumstances outside our control. If tracking is stalled, the parcel appears lost, the parcel arrives damaged, or delivery appears to have been made to the wrong place, contact us with the order number and relevant photographs or tracking information. We will review the matter with the carrier and explain the next steps.